Refund and Returns Policy

1. Return Eligibility

To be eligible for a return, please ensure that:

  • The item is unused, in the same condition that you received it, and in its original packaging.
  • The return request is made within 7 days from the date of purchase.
  • You have the original receipt or proof of purchase.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods (e.g., food, flowers)
  • Downloadable software products
  • Personal care items (e.g., skincare, cosmetics)
  • Gift cards
  • Customized or personalized items

3. Return Process

Step 1: Initiate a Return

  • Contact our Customer Support team at [email protected] or Whatsapp to initiate a return. Please provide your order number and the reason for the return.

Step 2: Return Authorization

  • Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to send the item back to us.

Step 3: Ship the Item

  • Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
  • Clearly write the Return Authorization Number (RAN) on the outside of the package.
  • Ship the item to the address provided by our Customer Support team. Please note that you are responsible for the shipping costs associated with returning the item.

4. Refund

Inspection and Approval

  • Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. We will notify you of the approval or rejection of your refund within 7 business days.

Processing the Refund

  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or credit card issuer.

Partial Refunds

  • In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use, damaged packaging).

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our Customer Support team to initiate the exchange process.

6. Shipping Costs

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.

7. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  • Check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us.

Order Cancellation Guidelines:

8. Cancellation Before Shipment:

  1. You may cancel your order for any reason before it is shipped, and you will receive a full refund.
  2. To cancel an order, please contact our customer support team within 24 hours of placing your order, or before you receive a shipping confirmation email.

9. Cancellation After Shipment:

  1. If your order has already been shipped, cancellation will not be possible. However, you can return the product in accordance with our return policy after it arrives.
  2. Please refer to our Return and Refund Policy for details on how to return items.

10. Non-Cancellable Items:

  1. Certain items, such as personalized, customized, or perishable products, may not be eligible for cancellation once the order is confirmed. These exceptions will be clearly stated in the product description.

11. Refund Processing:

  1. Once an order is successfully canceled, any payment made will be refunded to your original payment method. Please allow up to 7 business days for the refund to appear in your account.

12. Cancellation by Kespace:

  1. We reserve the right to cancel an order for any reason, including stock issues, payment problems, or errors in product information. In such cases, customers will be notified, and a full refund will be issued.

How to Request a Cancellation:

To cancel your order, please contact our customer service team at [email protected], providing your order number and the reason for cancellation

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